FAQ

1. Are you a factory?

We are an integrated manufacturing and trading enterprise with 12 years of production experience and over a decade of industry expertise. We have multiple self-owned brands that are popular in many countries. We are committed to working with distributors for mutual growth and success. We also provide OEM/ODM services and brand operation support.

2. Where is your factory located?
Our factory is located in Quanzhou, China, which is a hub for hygiene products such as diapers, training pants, adult diapers, and sanitary napkins. You are welcome to visit our factory at any time.

3. Can I visit your factory?
Absolutely! To ensure a better experience, please inform us in advance of your visit time and the number of attendees. We will arrange professional staff to guide you and plan the tour route. If you are unable to visit China at the moment, we can also provide a virtual factory tour via video conference.

4. How many production lines do you have?
We have multiple high-speed production lines, including:

• 4 large waistband machines (500 pieces/minute)

• 2 all-in-one pants machines (400 pieces/minute)

• 2 three-piece training pants machines (450 pieces/minute)

• 1 adult training pants machine and 1 adult diaper machine (300 pieces/minute)

All equipment is equipped with automated packaging and quality inspection functions to ensure product quality.

5. What are your main markets?
Our core markets include Central Asia, Southeast Asia, and Russia, where there is strong demand for our self-owned brands and OEM products. We are currently expanding globally and welcome interested distributors to contact us.

6. What certifications do you have?
We hold various industry certifications, including ISO, CE, SGS, Demeter, and Hala. For Russian-speaking regions, we also have EAC certification. If you have specific certification requirements, we can assist you in obtaining third-party certifications.

7. What brands do you produce?
Our self-owned brands include BB Kitty, LJ, and Beili, catering to different market segments. Additionally, we provide OEM services for several supermarkets and well-known brands. If you have specific market needs, we can recommend suitable products.

8. What is your MOQ (Minimum Order Quantity)?
MOQ varies depending on the product category. Please let us know your requirements, and we will provide detailed information.

9. Do you accept customization?
Yes, we have over a decade of OEM experience and offer one-stop customization services. Please share your requirements, and we will tailor a solution for you.

10. Do you provide design services?
We can design according to your needs or provide existing designs for your reference.

11. What is your delivery time?
Delivery time depends on the product category. Typically, the first order takes 45 days, and subsequent orders take 30 days.

12. What are your payment terms?
Our payment terms are: 30% deposit + 70% balance (paid before shipment).

13. How can I become your distributor?
Becoming our distributor is simple. After confirming the products and prices, you can start with one high container. We will provide distributor support policies to help you quickly enter the market.

14. What are the key terms of the distributor agreement?

• Typically, we sign city-level exclusive distributorships with a minimum monthly order requirement of 4*40HQ.

• Brand authorization fees are fixed.

• We implement minimum price controls for local wholesale, retail, and online sales to ensure a fair competitive environment.

15. What are the benefits of becoming a distributor?

• Profit Assurance: Distributors earn higher profits than us, and we maintain stable prices even when raw material costs rise.

• Quality Assurance: We ensure consistent product quality, guaranteeing long-term profitability for distributors.

• Sales Support: We offer sales incentives and marketing support, both online and offline.

• Mutual Growth: We work with distributors to explore market demands, expand product lines, and achieve win-win results.

16. What support do you provide?
We offer comprehensive distributor support, including marketing, sales incentives, and product training. Please let us know your specific needs, and we will tailor a support plan for you.

17. What products do you offer?
Our product range includes baby series, adult series, feminine care series, and pet series. Please let us know your specific needs, and we will recommend suitable products.

18. How can I get samples?
We can provide free samples (limited quantity), but shipping costs will be borne by the customer. Please let us know your specific requirements.

19. What sizes are available for your products?
Sizes vary by product category. Please let us know the product you are interested in, and we will provide a detailed size chart.

20. Can I get a product catalog?
Of course. Our product range is extensive. Please let us know your specific needs, and we will provide a targeted catalog.

21. What materials do you use for production?
We use high-quality materials for production, which vary by product category. Please let us know your requirements, and we will provide detailed information.

22. What is the difference between diapers, training pants, and all-in-one pants?
We provide detailed comparison images and videos to help you understand the features and applications of different products.

23. Can I return products if there are quality issues?
We have a strict quality control system with multiple inspections from raw materials to finished products. If you encounter any quality issues, please contact us, and we will provide appropriate solutions.

24. How do you ensure after-sales service?
We have a professional after-sales team ready to assist customers and ensure satisfaction.

25. What is the OEM production process?
The OEM process includes: design draft → plate making → sampling → confirmation → production. The time cycle depends on the product category.

26. How are OEM costs calculated?
OEM costs include design drafts (free), bag plate fees + deposits, material plate fees + deposits, and 100% OEM production costs.

28. What is the future direction of your company?
We are committed to providing high-quality, cost-effective products in the maternal and child care sector, working with customers to win more market share.

29. Do you offer discounts for larger orders?
We provide discounts based on order quantity. Please let us know your specific needs, and we will apply for gifts or trial packages for you.

30. I am a beginner. How can I place an order?
Please let us know your product needs, market positioning, and sales channels, and we will guide you through the ordering process. For import matters, we can assist you in contacting professional agencies.

31. Why do your prices fluctuate?
Due to factors such as exchange rates and raw material price fluctuations, we adjust prices quarterly. We strive to maintain price stability to protect customer interests.

32. What is the difference between BB Kitty and Little Journey?
The two brands have different positioning and product configurations. Please let us know your market and budget, and we will recommend suitable products.

33. Can I start with a small order?
You can start by purchasing small quantities of our self-owned brand products to test the market and minimize risk.

34. Can I modify your existing packaging?
Packaging for self-owned brands cannot be modified. If you need custom packaging, we can produce it according to your design, provided it does not infringe on our brand rights.

35. How can I become an exclusive distributor?
We allocate distribution regions based on market demand and distributor capabilities. If you are interested in becoming an exclusive distributor, please discuss with us in detail.

36. Why is the company address different from the certificate address?
We are an integrated manufacturing and trading enterprise. The certificate address is the factory address, while the company address is the office address.

37. Do you have cheaper diapers?
We can recommend suitable product configurations based on your budget. Please let us know your requirements, and we will provide the best solution.

39. Is your product line limited?
We are gradually expanding our product line, developing more products for the maternal and child care market. Thank you for your patience.

42. What are your delivery times and payment terms?
Delivery times vary by product category, and payment terms are 30% deposit + 70% balance (paid before shipment). We can assist you in contacting freight forwarders.

43. Why is the MOQ high?
The MOQ complies with industry standards. If you purchase stock products, there is no MOQ requirement.

44. Why is the EXW price higher than the FOB price?
We offer FOB prices based on national export policies, allowing customers to benefit from tax rebates.

45. I have limited funds but want to customize my brand. Any suggestions?
We recommend starting with our self-owned brands to test the market. Once your sales channels are established, you can consider customizing your brand.

46. Why are mold fees high?
We prioritize precision and print quality, ensuring products meet customer design standards.

47. What is the sampling process and cost?
Sampling costs 5,000 RMB with an MOQ of 200 pieces (plain white, single size).

48. What is the difference between carton packaging and transparent bag packaging?
Carton packaging saves space, reducing shipping costs.

49. Do you provide advertising support?
We offer online and offline advertising support, including independent website promotions and distributor events.

50. When can I start making a profit as a distributor?
You can start earning profits from your first order. We provide advertising support based on sales performance.

51. Can I return products if they don’t sell?
We do not accept returns, but we can assist you in contacting other customers to resell the products.

52. Do you offer commissions for referring customers?
Yes, you can earn a 1% commission on the first order, usually credited as a discount on future orders.

53. Can I get credit terms?
Our payment terms are 30% deposit + 70% balance, applied equally to all customers.

54. When will new products be launched?
We develop new products based on market demand. Please share your needs, and we will provide product information as soon as possible.

57. What are the selling points of your products?

• BB Kitty: High absorbency.

• Little Journey: Ultra-thin and ultra-soft.

• For other market recommendations, please contact us.

If you have any other questions, feel free to contact us!